Quality (2nd Edition) by Donna C. S. Summers details from sapnaonline

Exposing readers to a wide variety of topics within quality assurance, this book emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying computer software allows readers to work interactively with the extensive example problems, chapter-end problems, and case studies.Improved coverage of ISO 1400. The underlying theme of achieving total quality assurance encourages readers to consider the complexities of improving quality. SQCpack for Windows Student Version extremely successful quality control software provided with text.