First things first - this is not a review about Flipkart's quality of service. Flipkart has been, and continues to be, impeccable about its timelines and quality of product delivered. This is about HUL and their incandescent marketing genius. I purchased the Pureit Marvella RO water purifier from Flipkart because we decided we wanted a new water purifier, and this particular product seemed to be the best available. Flipkart was also offering it at a price that seemed reasonable, and I went ahead and purchased it online. As expected, Flipkart delivered it within 3-4 days. The website made it clear that the installation would be done by the HUL representative after a call was made to them. I made the call, and was told a technician would come and install the product within two days. This is where the fun and games start. The technician came and checked the water purity at our home - this is done by checking the Total Dissolved Solids (TDS) level. The TDS level indicates the level of minerals present in water. Anything over 2000 ppm is too much for the water purifier to handle, which is made clear on the website. What is NOT made clear is the fact that the water purifier will not be installed if the TDS level is BELOW 30 ppm - apparently, the water is so good in this case that installing the Marvella RO water purifier reduces the level of minerals to below acceptable levels. Fair enough, if a little inconvenient. So what is to be done next, you may ask? And here is where we've been dealt a remarkably unfair deal. Flipkart's policy is that once sold, the goods will not be taken back - to be fair to them, this is made fairly clear at every stage of the buying process. But what about HUL? Nowhere on the product description page is this mentioned - the fact that should the water be 'too pure', an installation will not be done. Nowhere is it mentioned that a TDS check should be done prior to purchasing the machine. Nowhere is it mentioned that should the water prove to be too pure, we are not responsible for the fact that you have now purchased a machine you cannot put to use. Why sell a product that may end up never being used? Why not put up a simple message, making it clear that a check should be done before? And why not take the effort to help out consumers who face this sort of problem? Instead, all that has happened is that HUL has taken the easy way out of advertising a product that they know can face a problem of this sort, and having no process in place for customers like me. I have already spent INR 14,200 on this water purifier, and now face the prospect of not being able to use it. As you can imagine, I shall be filing a consumer complaint and trying to recover my money. My only advice to you is, do NOT buy this product online - at the moment it is a very risky proposition. If you do choose to buy this product, get a test done first!

So are you looking to buy this water purifier? And shortlisted the renowned brand Hindustan Unilever for it. But before you invest your hard earned money in this piece of shit, read my story. It’s just been three months since I bought this Pure it Marvela RO Slim from Hindustan Unilever. I got it installed on 28th January 2015 by paying a hefty amount of Rs. 13400 (12000 unit cost +1400 for iron filter). I am saying hefty amount here just because its germ kill kit cost Rs 6500 itself which need to be changed after 8000 litre of water purification. But story does not end here. Now in just three months my pure it stopped working, no I didn’t drank all 8000 litre in 3 months. It happened because of some malfunction in unit. So we had to call there tech to fix it, which is in there so called 1 year warranty. As water being a necessity and especially in this summer heat I wanted to get it fixed asap. But I don’t think the company understand all these, as the technician who arrived told me to pay Rs. 3500 more to get it repaired or else I have to wait for 10-15 days to claim the warranty. I have a family of 4 and before purchasing this product I use to buy 20 ltr water can. Which cost me Rs. 800 a month at the cost of Rs. 40/ 20 ltr . Now in just 3 month I had spent Rs. 13400 (Rs. 4500 approx per month) and left with this faulty product. So consumer be aware of this before you take any decision.

But please note the Operating voltage of this product is 160 to 240 Volts and not 300 volts, it can only withstand sudden surges till 300 volts. Also there is some issues with the tap after it is being fitted. I don't know if everyone faces this issue but the way it is designed is not good (There is nothing wrong with the tap)Its just the assembly where they have not maintained enough clearance between the body and the tap. Other than that everything is fine. The water taste is good, but i dint feel any difference between ordinary can water and this. The Service technician who came was also good.. Overall a good buy...

First things first - this is not a review about Flipkart's quality of service. Flipkart has been, and continues to be, impeccable about its timelines and quality of product delivered. This is about HUL and their incandescent marketing genius. I purchased the Pureit Marvella RO water purifier from Flipkart because we decided we wanted a new water purifier, and this particular product seemed to be the best available. Flipkart was also offering it at a price that seemed reasonable, and I went ahead and purchased it online. As expected, Flipkart delivered it within 3-4 days. The website made it clear that the installation would be done by the HUL representative after a call was made to them. I made the call, and was told a technician would come and install the product within two days. This is where the fun and games start. The technician came and checked the water purity at our home - this is done by checking the Total Dissolved Solids (TDS) level. The TDS level indicates the level of minerals present in water. Anything over 2000 ppm is too much for the water purifier to handle, which is made clear on the website. What is NOT made clear is the fact that the water purifier will not be installed if the TDS level is BELOW 30 ppm - apparently, the water is so good in this case that installing the Marvella RO water purifier reduces the level of minerals to below acceptable levels. Fair enough, if a little inconvenient. So what is to be done next, you may ask? And here is where we've been dealt a remarkably unfair deal. Flipkart's policy is that once sold, the goods will not be taken back - to be fair to them, this is made fairly clear at every stage of the buying process. But what about HUL? Nowhere on the product description page is this mentioned - the fact that should the water be 'too pure', an installation will not be done. Nowhere is it mentioned that a TDS check should be done prior to purchasing the machine. Nowhere is it mentioned that should the water prove to be too pure, we are not responsible for the fact that you have now purchased a machine you cannot put to use. Why sell a product that may end up never being used? Why not put up a simple message, making it clear that a check should be done before? And why not take the effort to help out consumers who face this sort of problem? Instead, all that has happened is that HUL has taken the easy way out of advertising a product that they know can face a problem of this sort, and having no process in place for customers like me. I have already spent INR 14,200 on this water purifier, and now face the prospect of not being able to use it. As you can imagine, I shall be filing a consumer complaint and trying to recover my money. My only advice to you is, do NOT buy this product online - at the moment it is a very risky proposition. If you do choose to buy this product, get a test done first!

So are you looking to buy this water purifier? And shortlisted the renowned brand Hindustan Unilever for it. But before you invest your hard earned money in this piece of shit, read my story. It’s just been three months since I bought this Pure it Marvela RO Slim from Hindustan Unilever. I got it installed on 28th January 2015 by paying a hefty amount of Rs. 13400 (12000 unit cost +1400 for iron filter). I am saying hefty amount here just because its germ kill kit cost Rs 6500 itself which need to be changed after 8000 litre of water purification. But story does not end here. Now in just three months my pure it stopped working, no I didn’t drank all 8000 litre in 3 months. It happened because of some malfunction in unit. So we had to call there tech to fix it, which is in there so called 1 year warranty. As water being a necessity and especially in this summer heat I wanted to get it fixed asap. But I don’t think the company understand all these, as the technician who arrived told me to pay Rs. 3500 more to get it repaired or else I have to wait for 10-15 days to claim the warranty. I have a family of 4 and before purchasing this product I use to buy 20 ltr water can. Which cost me Rs. 800 a month at the cost of Rs. 40/ 20 ltr . Now in just 3 month I had spent Rs. 13400 (Rs. 4500 approx per month) and left with this faulty product. So consumer be aware of this before you take any decision.

But please note the Operating voltage of this product is 160 to 240 Volts and not 300 volts, it can only withstand sudden surges till 300 volts. Also there is some issues with the tap after it is being fitted. I don't know if everyone faces this issue but the way it is designed is not good (There is nothing wrong with the tap)Its just the assembly where they have not maintained enough clearance between the body and the tap. Other than that everything is fine. The water taste is good, but i dint feel any difference between ordinary can water and this. The Service technician who came was also good.. Overall a good buy...