The watch stopped working in less than a year. First the remote sync stopped working and then the time reset (while I was travelling to another country) stopped working and the watch continued to show wrong time and resetting my steps taken to zero at noon.upon contacting fitbit and following their different resolution steps they finally decided to ship me a replacement watch. unfortunately the replacement watch also has an issue wherein the left button does not work which makes the watch completely unusable

Writing this after using Fitbit Surge for 1 month.Pros:• Tracking tool + Watch. Previously I used iPod nano to track steps & calories which I would often forget to carry - this is with me 24x7• GPS is accurate – takes a while to connect though• Automatically detects activities• Heart rate tracking is helpful (though inaccurate sometime when hairs stick due to sweat)• Can motivate you to do more - climb floors, walk or run• Nice intuitive graphs and logs that show progress• Activity logs can be edited• Sleep tracker is almost accurate – will have to get used to wearing it all time.• Daily goals (sleep, burnt calories, steps etc.) and option to edit daily goals is a plus.• Fitbit sends you weekly status reports over email• You data is stored centrally on servers so whatever device you use to sync with Fitbit will have the required data• Historical data can help in tracking better• Can even help you to track how your heart rate varies when you do different activities. Ex: I could see my heartrate being constant while I drive on highways at constant speeds vs increasing/changing when I drive in city.Cons:• Battery lasts for 3 days - doesn't last for 7 days as claimed (even after turning off - notifications, alarms, classic bluetooth, all time sync & quick view + setting heartrate to auto).• Monochrome & not the best of looks (when you compare with Samsung Gear s2 or similar)• Touch screen operation is sometimes painful (esp. when your hands are wet with sweat or water)• Syncing can be a pain and it can take longer sometimes. Whenever I face any sync issue, I shutdown and restart Fitbit Surge which solves the issue.• This product supports devices with Bluetooth Low Energy support - this wasn't specified in Amazon. I wasn't aware that my Samsung Galaxy S2 would not connect - tried multiple times, scoured Fitbit's site to find that the device is not supported - they have a PDF on their site showing compatible devices.• Floor counting goes by the height [commercial buildings might have > 10ft of ceiling height] - Fitbit Surge counts floors in increments of 10ft. You might get more floor counts on commercial buildings.• Few additional steps are added while you are driving or riding a motorcycle - they can be ignored. Good thing is it doesn't affect your calorie count. You can later create and activity for the time / rename the detected activity which is also good.• Losing your dongle or recharging cable could cost you more as these are expensive and not available readily• If your watch’s strap gets damaged, there is no alternative to buy another strap! Either Fitbit has to replace the watch or the watch would just be a paper weight.Overall:Happy overall - I believe the tracking is at least 90% accurate. Definitely helps in motivating to do more physical activities.

I have purchased this product over a year back. It was a very nice product in the beginning. But exactly after a year, the belt of the watch is broken. It is completely deteriorated from the charging point. The battery doesn't even last more then 10 hours. When I contacted the support, they were very sorry but could not help me as it is over a year and the warranty is over. The watch is not even getting charged...You can't change the belt or battery. In short your 16000 Rs. is wasted in just over a year's use. An advice to fitbit -- please make your products a bit stronger and sturdier otherwise you will loose customers like me.Hence an advice please buy iWatch instead of these watches at least you can expect some sort of support from the company...

Disappointed with fitbit. The tracker malfunctioned within 2 months. This was my second fitbit & this time i purchased a more expensive one assuming better quality. Seems to be a perennial problem with fitbit. Although Fitbit did promptly replaced it, but then can't say how long this would last. Quality is disappointing given the price.