I purchased this Intex TV from Snapdeal on 10th Aug from seller Adith Electronics- Snapdeal fulfilled. It reached me on 17th Aug in excellent packaging. I called Intex number immediately for installation request. My installation request was denied because the invoice did not have the product serial number. I got a 19 digit serial number from the box and tried three times more. Denied every time. I called Snapdeal to register complaint & request for product serial number/ proper invoice. Also called Snapdeal installation help number- they said someone will get in touch in next2-3 days. No one did. Meanwhile I wrote to Snapdeal asking for explanation why Intex was denying installation- to inform me if there was anything wrong with seller. No response to query after standard initial acknowledgement e-mail. Complete silence from Sd. Next day I got my credit card bill and incidentally discovered that Sd had refunded my amount!! Must be a first in any online store history! Sd refunded my money without any sale cancellation from my side or information from their side. The TV was still lying with me. I waited for them to initiate return shipment. Nothing from their side. Finally, I had no choice but to initiate online return- as reason I quoted my e-mail Complaint No. Next day- on 26 Aug I got a call from the Installation Help lady- asking if anyone had called to install my TV! I suppose this was standard procedure to discourage cancellation. She had no clue that the company had refunded my money without initiating return of their product. In the next two days I got several phone calls to confirm sale cancellation & return pick up request. Each time I patiently explained- it was not my headache- and asked if Sd was gifting me the TV. None of them knew that the cancellation had been from their side & they had refunded the money. Yesterday- 29 Aug, reverse pickup was done. Meanwhile, I bought the same TV again at a higher cost from another online site- this was installed yesterday by the Intex engineer- ironically at the same time as the Snapdeal reverse pick-up was happening. I am still getting sms from Snapdeal assuring me my amount will be refunded once the TV reaches them and is checked for damage! Totally clueless, uncoordinated departments... Result? Snapdeal lost a customer. I had a harrowing online purchase experience and had to pay more for the same product from somewhere else. Perhaps the TV delivered by Sd had been Ok after all. We will never know. Also- Sd is now giving 'reason of return'- Customer did not want the product anymore! Which makes me Very angry.