I got the product delivered by one day delivery and got it the next day itself. the packaging was perfect and genuine. The device is a great innovation. it the absolute answer for people like me who are low on storage on their phones or tablets. -The design is great -usable storage is 29.6 GB. -Range is very good -can connect to your home Wifi simultaneously too. - battery life is around 4-5 hours, charges fast. -App is bundled with utility features -Can connect to 3 deices simultaneously ----To access on the phone/ Tablet (ios) ----- there are two methods 1. connect via app (via wifi and also have LTE/3G active) 2. connect via Browser ( via Wifi but without app, wifi network is dedicated so no 3G/LTE., connect by going to address www.sandisk.com/myconnect) 3. connect by app via home Wifi Router ( now here u get your home wifi + access to drive via app) ----To access computer----- 1. connect drive physically 2. connect to drive wifi network (then use browser) some app limitations (ios) 1.music cannot be fast forwarded, skipped to a point. 2. Movie playback size cannot be adjusted. 3. pictures are not displayed in grid, only list 4. Pictures cannot be zoomed Drive (browser interface limitations) -- 1. no upload option via browser interface only download some good features about app- 1. Automatic Picture backup feature 2. contacts backup and restore feature 3. able to copy to and copy from other apps overall its a great product and i recommend buying it, good for people who are on the move or people who have limited storage on their mobile devices.

Arrived in perfect conditionPros:APP works perfectly no issuesPassword protectedFast transfer ( backed up 2000 photos and 200 videos of 3-5 mins each in 20 mins)APP has auto backup for phonesnice led indicator for IO charging /low battery and firmware updateConsLittle bulky than conventional USBNo password protection right out of box (any one can connect to it and set a password before you do)does not work when charging or connected to laptop

USB 2.0!? I'm still upset on myself for not looking at this specification.Awfully slow and takes ages to transfer content.Transferring a movie (890 MB) drained by phone battery from 27 to 0 percent in quick 1:15 minutes! The app (Connect Drive) has the UI and operations from 2009. Absolutely disgusted on this purchase. Wish I could return it, unfortunately the packaging was open.Recommended only if you're okay with USB 2.0 and stone age speeds.