I got the box properly wrapped with bubble wrap. Also I found the bill and filled guarantee card inside, which is sufficient to get free service in case of malfunction within guarantee period. After using it for couple of times my experience is nice. Pros: 1) Silent motor, noise you hear is coming from blender attachment and that is not high. 2) Motor has good speed and moderately high power according to its wattage. 3) I am using it to partially blend soup and coffee and mustard slurry. So I can't comment on smoothies. 4) I have used chopper (actually blender jar) to make tomato puree, ginger paste. 5) Cord is around 4.5 feet long. 6) Switch is soft to operate and grip is good. Cons: 1) Coupler is made of hard rubber. Nobody in any review has not mentioned it. Coupler engagement is not easy. Since the coupler is made from rubber so it seems this will not last long. Coupler will not engage smoothly as you press fit two parts. To fit the blender or chopper with motor, you have to softly rotate two parts while lightly pressing them together, at sweet point one will fix into another, then you align arrow marks and rotate to lock. After fixing and removing attachments for couple of times you will notice that rubber is wearing down because of rough metal motor shaft rubbing on it while engaging and dis-engaging. So as per my suggestion, it is better to leave the blender with its attachment fixed after work. To clean I dip the blender in clean water run 2-3 pulse others remove attachment and clean it under tap. 2) Blade of blender is not sharp at all. But it does its job because of its high speed. 3) Blades of chopper is neither sharp nor blunt. 4) Blender shaft leaks tiny droplets of oil. So the rubber seal at bottom is not good. If you notice oil leaking then run it couple of times in soapy water to remove oil. 5) You cannot use the blender in hot soup because you will notice plastic and rubber seal inside blender blade dome. It is surprising nobody has mentioned it. One point to note that, like all hand blenders, the motor is packed with more power than its size, so it is not suitable for continuous operation (this is true for all hand blenders). You can run it continuously for 1 minute only. Motor will over heat and burn if you do not follow the instructions. Over all it is a low cost Indian product. So you cannot expect the best out of it. It does its job and that's all. It would be better if Indian companies improve their craftsmanship. Specially the coupler assembly needs to be developed. The blades needs to be bigger, tougher and sharp. If you are looking for a basic multipurpose blender, then go for it.

Got this product with some hassle. I got the product in 3 days but with damaged chopper. Packing was not perfect. Gone through the replacement procedure and received it in 1 week. The Hand Blender is a good one with very good blending power. Great design and you could remove the bottom portion and wash it alone after your blending work, rather than taking whole blender. The chopper works fine too. The blades could be removed easily and washed.