I am writing with great frustration with the careless and brain dead customer care service from Flipkart executives. I ordered a LG Split 5 star AC on 25 May 2015, 12.12 AM which was delivered to me on 26 May, 2015 afternoon. Therein we placed a request to flipkart asking them to provide only the LG technician for installation, which they confirmed to send. The installation guy came the next day and installed the AC for which he charged 2100. The Ac cooling was marginally low and we thought it might be due to the scorching summer heat of Mumbai. But in a week we realized that something is wrong with the AC Cooling and placed a complaint to LG on 6-6-15 and a LG technician came to check the AC and informed us that the AC was not properly installed and there was a loose nut connection done by the AC installation technician to its Cooling Gas, due to which the gas got leaked. The LG technician then called the installation guy whose number was shared with us and he informed the LG technician that he was from the flipkart AC installation team and not from LG. We placed a complaint to flipkart on 7-6-15 asking them for a quick solution to our AC which is not in working condition, due to the faulty installation by their installation technician and also questioned them why they didn't send us a qualified LG brand technician for installation which was earlier intimidated to them by us. Flipkart just said sorry for the inconvenience caused and registered a complaint (Complaint no : 150607058471 ) which was not attended in three days by them, when we called again on 9-6-15 they assured & informed us that the problem will be solved by 10-6-15 by 6.30 pm. Now by 10-6-15, past 6.00 pm no one is even called for the service and flipkart seems least bothered! Update1: Again after calling customer service the Flipkart representatives added two more days to resolve the issue. Update2: No follow-up even after second deadline i.e., 12th June 2015. Pathetic!!!!

This is an cost effective AC(checked all the online and Retail Stores), Flipkart offer was good. However the guy from the LG customer Care suggested to buy from the retail store or showroom. Thanks to Flip kart customer Care for excellent support - Delivery in two days and Installation in a Day and confirmation about the warranty details Now coming to the technical details of this AC : Pros: 1. Good for 100 to 150 SqFt room, and cools within 15 to 20 minutes 2. Thoughtful options in the remote control Cons: 1.Indoor unit is bit noisy compared to other models 2.Connection pipes are not exactly 3M as advertised (this is the same in the retails shops also) So far, it's only two days, not sure about the electricity bill , once i get that, will update the same

The AC is good ...also the delivery from Flipkart was very impressive..got the AC within 2 days..but the installation guy who came from flipkart was horrible.Here goes the story.. 1. The guy came 3 days after the AC delivery. 2. He did not know how to properly install an AC. Took 4.5 hours to install it yet wrongly fitted the machine and the locks. 3. Another guy came after 2 days (at 10 PM)...finished the installation and made my AC run but later I found out that there was a water leakage which he refused to test it after the installation because the installation was not done by him. 4. 2 days have already passed since then and no action from the company person. Each day they are promising to send a person to fix it but nobody comes. So I am still unable to use the AC after 8 days from delivery...:( I will suggest you all to arrange for the installation from the company itself. At least they will show some kind of responsibility.

LG Nova Plus is a good AC and the price being reasonable in flipkart. 1. Simple design with basic features. 2. Cooling is faster. Good enough for 10X11 ft 1st floor room. 3. Delivery and installation done in a timely manner. 4. Product description is informative. 5. Cooling capacity of this AC is higher compare to other brands.